Frequently asked questions

Yes — our technical team supports customers with dosing guidance, compatibility questions, and formulation troubleshooting. Book a consultation through the contact page and specify "technical support" in your message.

Storage requirements are specific to each formulation and are printed on the product label and included datasheet. Most ambient-stable products should be kept in a cool, dry location out of direct sunlight; cold-chain items require immediate refrigeration on arrival.

Our facilities and product lines are ISO 9001 and GMP certified, with select lines also holding organic and non-GMO verification. Certificates of analysis are available on request for every production batch.

Yes — our technical team supports customers with dosing guidance, compatibility questions, and formulation troubleshooting. Book a consultation through the contact page and specify "technical support" in your message.

Email hello@kasbiotech.com or call +1 (234) 567-890, Monday to Friday, 9am–6pm EST. For account-specific issues, signing in and using the contact form routes your message directly to the right specialist.

Cold-chain products ship in insulated packaging with gel refrigerants and a real-time temperature logger, sized for the transit duration to your destination. Each shipment includes handling instructions for immediate storage on arrival.

Domestic orders typically arrive within 2–5 business days. International shipments generally take 7–14 business days depending on destination and customs processing. Expedited options are available at checkout.

Bulk and wholesale orders can be placed directly through our sales team. Submit a request via the contact form with your desired quantities and delivery timeline, and a representative will follow up with pricing and a formal quote within one business day.

We accept all major credit cards, ACH bank transfer, and purchase orders for approved commercial accounts. International orders can also be settled via wire transfer — just note this in the order comments and our finance team will reach out with instructions.